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When it comes to office cleaning, Urban Clean is the new up and coming name within Australia. We are now over 100 Franchises strong and have expanded to most capital cities within Australia.
I am lucky enought to have bought one of the Master Franchises in Qld and currently have 17 Franchisees working within my group. Urban Clean Franchisees own their own business and have no limits to how big they want to grow their business. We offer support for business, training on cleaning as well as sales and customer service.
There are many competitors within the cleaning market of Australia, some are very good and some are just downright terrible. What I think makes Urban Clean a successful business are:
1. We are a Franchise system. That means the majority of our cleaners are business owners, not just employess. They have invested into their Franchise business and are committed to giving Office Managers a cleaning experience that they didn't know could exist!
2. We use our own cutting edge app that gives a pdf report for each clean and highlights the important areas for each site. Customers can keep an eye on what's important and know these areas are being completed well.
We can keep an eye on what's going on and actually make comments on things that the customer needs to know about. Customers love this and can keep these reports on file and can be used for auditing purposes.
3. Communication is paramount for our Franchisees. Other than our Janiflow app, we also try to pop in or call each month to see if we can do more or improve on the current offer. We find if we do this, little things never turn into big things thus cleaning longer for our customers.
4. Urban Clean is proud to announce it's ISO accreditation. This has been a long process making sure our standards and procedures meet ISO requirements. This puts us in the top category of cleaners in the country.
5. I believe my group has grown and is so successful beacuse of great Franchisees who want to be in the business. I personally try to lead by example in keeping in touch with clients to assist where I can. I'm excited when we find solutions to client problems and I know they appreciate the efforts we put into not only keeping their office clean but also in building a relationship that goes beyond cleaning.
Urban Clean has varied clients from the small office with just a couple of employess all the way through to National Chain Brands with multiple sites. We aren't limited just to offices, our reach extends to Factories, medical clinics, gyms, schools, child care, swim schools, chemists and strata just to name a few.
We are preferred suppliers to some of the countries big name employers.
I personally am always on the lookout for the very best companies to help find solutions to their cleaning needs and I am always happy to review any companies cleaning to see if we can improve upon or offer better value for money.
You never know I might be visiting your office one day very soon!
