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The online food delivery market’s largest segment is direct-to-consumer ordering (as opposed to third-party ordering). In the United States this segment will have generated almost $16 billion in revenue by the end of 2021.
On average, people have two delivery apps on their phones and use them three times per month.
78% of off-premise orders are placed directly, while 22% are placed through third-party platforms.
On average, third-party online ordering platforms take a 30% commission from each order.
30% of American diners who don’t use third-party online ordering apps avoid them specifically because they want to support restaurants directly.
