The most common complaint that customers have about food delivery is their food not being warm enough or fresh enough when it arrives. 

85% of people want restaurants to use tamper-evident labels to reduce instances of drivers taking food from their orders. 

63% of people are more likely to tip digitally through a delivery app, rather than in-person with cash. 60% of deliverers say a low or no tip as their biggest gripe about the job.

53% of people tip more in inclement weather. 

If an order goes wrong, four in five people point blame at the restaurants instead of at the delivery services. 

One in three delivery customers say that they’ve had delivery drivers pass them food through a car window rather than bringing the food to their front doors.

Almost three in 10 customers say they’ve had delivery drivers object to delivering orders to their front doors.

17% of people have had delivery drivers place their food outside of their doors and leave. 

Consumers think that delivery drivers (54%) are more deserving of tips than servers (47%). 

Customers and delivery drivers think that $4 is a suitable tip for deliveries.