In 2020 alone, there were 111 million food delivery app users.

While this is a huge number, it’s not as large of an increase as you might think. In fact, food delivery apps have grown consistently over the past five years, rather than having a massive spike between 2019-2020. For example, growth in app users between 2019-2020 was around 15%, while growth in users between 2018-2019 was 11%.

62% of consumers blame both the restaurant and the delivery company when they receive bad service.

Overall, the highest level of co-blaming comes when the food is the “wrong temperature,” as 72% will blame both the delivery service and restaurant for this issue.

With nearly 10 billion visits, Friday is the busiest day for food delivery services.

Friday is also closely followed by Saturday, which had 9.8 billion visits. All other days are generally in the 8 billion range, with Tuesday being the slowest at 7.9 billion.