Restaurant Technology Statistics

The restaurant industry is becoming increasingly digital right now. Most diners have modernized with time, or at least used technological innovations on some of their processes. Thus, they are enjoying a variety of competitive advantages. Some of them include appealing to a younger audience, having a wider coverage of promotions, and making smarter business decisions. The leading POS solutions, for one, add a lot to the business process in terms of compliance and convenience. Other benefits, together with how specifically effective they are, are shown below:

• 50% of restaurant professionals say accounting, payroll, and business intelligence software is very important for their business. (Toast, 2019)
• 56% of consumers want to know how restaurants use their personal information. (Technomic, 2020)
• On average, restaurants use three technology vendors for their managing back-office operations. (Toast, 2019)
• In 2019, 51% of diners ordered directly from a restaurant’s website, 38% used an online ordering aggregate site, while 29% used an app. (Toast, 2019)
• In light of the COVID-19 pandemic, it is projected that by the end of 2021, there will be 44.1 million users of food delivery apps in the U.S. (eMarketer, 2020)
• Additionally, experts predict that 27.9 million adults in the U.S. will be using a grocery app in 2021. (Statista, 2020)
• QR code payments will see a growth of 240% between 2020 to 2025, spurred by demand for cashless payments due to the pandemic. (Juniper Research, 2021)
• Using digital menu boards can increase yearly store sales per unit by $16,000. (Presto, 2021)

Features of apps and devices

Clearly, there are serious advantages in utilizing applications or devices that improve the services offered by restaurants. You might be an app developer or an operator wanting to understand the benefits of restaurant management system to your business. In that case, there’s one thing you should always consider. Having features that target smaller audiences is a plus. But having functionalities that cater to the needs and wants of many is a must. Here’s a list of a few restaurant market report statistics. Hopefully, it’ll assist you in determining which functions must be present in the app you’re developing or choosing:

• 36% of restaurant professionals consider labor software as extremely important. (Toast, 2019)
• 92% of all top-performing restaurants offered mobile order-ahead and loyalty rewards programs, or a combination of both. (Pymnts.com, 2020)
• 53% of restaurants use cash-out tips as a tipping method. (Toast, 2019)
• 54% of guests say that online reservation is the most important technology feature. Likewise, 41% say it’s free Wi-Fi. (Toast, 2019)

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