
During the pandemic, apps like Doordash or Postmates have become more popular than ever before, mostly because of their convenience. With a single tap, you can get food from your favorite restaurants delivered right to your doorstep, without having to go outside and risk coming in contact with the coronavirus. However, while these apps make life a little easier for the customer, they make it a lot harder for the restaurant.
The relationship between restaurants and the companies that run these apps is very one-sided. The delivery apps treat their affiliated restaurants less like business partners and more like their own personal workforce, cutting into the restaurant’s profits when necessary.
Matt Majesky, the co-owner of Ohio restaurant Pierogi Mountain shared his Grubhub statements with the New York Times, which showed Grubhub took more than 40% from the average order.
Beverly Kim, a chef at the Michelin-starred Parachute restaurant in Chicago, told the New York Times that Caviar — a delivery app owned by Grubhub — was charging fees of 25% for each order. Kim’s staff got a response and eventually a refund from Caviar, according to the New York Times.
The percentages that apps take vary, but in every case, whether the restaurant is large or small, food delivery apps take a ridiculous amount of the profits for simply transporting the food from one place to another.
The companies that run these apps are also unsympathetic business partners in the way they deal with restaurants. They don’t seem to have the restaurants’ best interests at heart, and even charge additional fees for restaurants to be recommended to users of their app (in fact, this was the justification Grubhub gave for charging Majesky so much for every order).
Its Time For A Change: with #Snapdelivered
