Mentoring Skills

Using Your Knowledge and Experience to Help Others

Whether it's some advice for a friend on helping them look for a new job or guidance for a child embarking on their first day at school, many of us regularly use our knowledge and experience to help and guide others.

But this type of help and guidance isn't just useful for our friends and family – by mentoring in the workplace, you can help people increase their effectiveness, advance their careers, and create a more productive organization. Being a mentor can also be very rewarding.

In this article, we'll look at the benefits of mentoring, and the skills you need to be a good mentor. We'll also look at setting up and managing an effective mentoring relationship.

Benefits of Mentoring

Mentoring is a relationship between two people – the "mentor" and the "mentee." As a mentor, you pass on valuable skills, knowledge, and insights to your mentee to help them develop their career.

Mentoring can help the mentee feel more confident and self-supporting. Mentees can also develop a clearer sense of what they want in their careers and their personal lives. They will develop greater self-awareness and see the world, and themselves, as others do.

For an organization, mentoring is a good way of efficiently transferring valuable competencies from one person to another. This expands the organization's skills base, helps to build strong teams, and can form part of a well planned Succession Planning strategy. Many apprenticeship schemes are based on the principles of mentoring.

Skills for Mentoring

To be a good mentor, you need similar skills to those used in coaching, with one big difference – you must have experience relevant to the mentee's situation. This can be technical experience, management experience, or simply life experience.

To be an effective mentor, you need to:

• Have the desire to help – you should be willing to spend time helping someone else, and remain positive throughout.
• Be motivated to continue developing and growing – your own development never stops. To help others develop, you must value your own growth too. Many mentors say that mentoring helps them with their own personal development.
• Have confidence and an assured manner – we don't mean overconfidence or a big ego. Rather, you should have the ability to critique and challenge mentees in a way that's non-threatening and helps them look at a situation from a new perspective.
• Ask the right questions – the best mentors ask questions that make the mentee do the thinking. However, this isn't as easy as it sounds. A simple guide is to think of what you want to tell the mentee and to find a question that will help the mentee come to the same conclusion on their own. To do this, try asking open questions that cannot be answered with just yes or no. Or ask more direct questions that offer several answer options. Then ask the mentee why they chose that particular answer.
• Listen actively – be careful to process everything the mentee is saying. Watch body language, maintain eye contact, and understand which topics are difficult for the mentee to discuss. Showing someone that you're listening is a valuable skill in itself. It shows that you value what the person is saying and that you won't interrupt them. This requires patience, and a willingness to delay judgment.
• Provide feedback – do this in a way that accurately and objectively summarizes what you've heard, but also interprets things in a way that adds value for the mentee. In particular, use feedback to show that you understand what the mentee's thinking approach has been. This is key to helping the mentee see a situation from another perspective.

Remember, mentoring is about transferring information, competence, and experience to mentees so that they can make good use of this, and build their confidence accordingly. As a mentor, you are there to encourage, nurture and provide support, because you've already "walked the path" of the mentee.

Also remember that mentoring is about structured development – you don't have to tell the mentee everything you know about a subject, at every opportunity.

Chuck Reynolds
Contributor